Last updated: 9 August 2026
This Shipping and Delivery Policy applies to orders placed with BROKNOT through thebroknot.com. BROKNOT is a formal shirt brand operated by Fourify Lifestyle LLP.
1. Shipping Charges
BROKNOT offers free shipping on all eligible orders across India. No separate shipping fee or minimum-order threshold is applied for standard delivery at checkout.
Delivery costs for standard shipping are accounted for as part of our overall product pricing and fulfilment operations.
2. Order Processing and Dispatch
Orders are processed for fulfilment after successful order confirmation and, where applicable, confirmation of online payment.
Dispatch time may vary depending on order verification, product availability, operational requirements, weekends, public holidays or circumstances outside our reasonable control.
Once an order has been dispatched, available shipment or tracking information may be communicated through the contact details associated with the order or made available through the relevant order/account interface, where supported.
3. Estimated Delivery Timeline
Orders are generally expected to be delivered within 5–7 working days.
Delivery timelines are estimates and may vary depending on the delivery location, courier operations, public holidays, weather, remote-area serviceability or other circumstances outside our reasonable control.
4. Order Tracking
Where tracking is available, shipment tracking details may be shared after dispatch through available order communication channels or displayed through the applicable customer/order interface.
Tracking information may take some time to become active after the shipment is handed over to the courier network.
5. Delivery Address and Contact Information
Customers are responsible for providing complete and accurate shipping information, including the recipient’s name, delivery address, PIN code and a valid contact number required for order fulfilment and courier delivery.
If you notice an error in your shipping information, please contact BROKNOT as soon as possible before dispatch. We cannot guarantee that an address can be changed after an order has entered the dispatch or courier process.
6. Delivery Attempts and Customer Availability
Courier partners may contact the recipient or make delivery attempts according to their applicable delivery procedures. Customers should ensure that the recipient can be reached using the contact information provided with the order.
A shipment may be delayed, held or returned if delivery cannot be completed because of an incorrect or incomplete address, an unreachable recipient, repeated unsuccessful delivery attempts, refusal to accept the shipment or other delivery-related circumstances.
7. Failed Delivery and Return to Origin (RTO)
If a shipment cannot be delivered and is returned to BROKNOT by the courier as Return to Origin (RTO), BROKNOT will review the order and delivery circumstances after the returned shipment is received.
Where appropriate, we may contact the customer through email or WhatsApp regarding the available next steps. Any re-dispatch, cancellation or refund, where applicable, will depend on the order status, reason for non-delivery and the applicable BROKNOT policies.
8. Refused Delivery
If a customer refuses an order at the time of delivery, the shipment may be returned to BROKNOT. Any further action will be considered after the returned shipment is received and reviewed, subject to the applicable order, cancellation and return conditions.
9. Damaged or Tampered Parcel
If the outer parcel appears visibly damaged, opened or tampered with at the time of delivery, customers should document the condition of the parcel wherever reasonably possible.
If an item is received damaged, defective, incorrect or with an item missing, please contact BROKNOT within the applicable return or complaint period through email or WhatsApp and provide the order details along with clear photographs and any other reasonably required evidence.
The request will be reviewed in accordance with our Refund and Returns Policy.
10. Delivery Delays
Delivery may occasionally be delayed because of courier network conditions, weather, public holidays, operational disruptions, remote-area serviceability, regulatory restrictions or other circumstances outside our reasonable control.
If your shipment is materially delayed beyond the expected delivery timeline, you may contact BROKNOT with your order details so that available shipment information can be reviewed.
11. Order Cancellation
An eligible order may be cancelled before it has been dispatched or shipped. Once an order has been dispatched, cancellation is generally not available. After delivery, eligible return or exchange provisions may apply.
Please refer to our Cancellation Policy and Refund and Returns Policy for the applicable conditions and procedures.
12. Contact BROKNOT
For shipping, tracking or delivery assistance, contact:
BROKNOT — Fourify Lifestyle LLP
E-MAIL: business.queries@thebroknot.com
WHATSAPP: Chat on WhatsApp
13. Grievance Redressal
Grievance Officer: Aman Bhalerao
Email: aman.bhalerao@thebroknot.com