Last updated: 9 August 2026
This Refund, Return and Exchange Policy applies to eligible products purchased from BROKNOT through thebroknot.com. BROKNOT is a formal shirt brand operated by Fourify Lifestyle LLP.
1. 7-Day Return and Exchange Window
You may request an eligible return or exchange within 7 days from the date your order is delivered.
Requests submitted after the applicable 7-day period may not be eligible for return or exchange, except where otherwise required under applicable law.
2. Return and Exchange Eligibility
For a standard return or exchange, the product must be unused, unworn, unwashed and undamaged, with its original tags and packaging intact.
The returned product should include the items, accessories and packaging originally supplied with it, where applicable.
BROKNOT may inspect the returned product before approving a return, exchange or refund.
3. Size Exchanges
Size exchanges may be requested within the 7-day return and exchange window and are subject to availability of the requested size.
If the requested replacement size is unavailable, BROKNOT will communicate the available options after reviewing the request.
4. Wrong Product Received
If you receive a product different from the product or variation stated in your confirmed order, please contact BROKNOT within the 7-day window.
Please provide your order details and clear photographs of the product received, including the product, tags and packaging where reasonably required. After verification, BROKNOT will provide the appropriate return, replacement or refund instructions.
5. Damaged or Defective Product
If a product is received damaged or defective, please contact BROKNOT within the 7-day window and provide your order details together with clear photographs showing the reported issue.
Additional photographs or other reasonable evidence may be requested where necessary to verify the condition of the product or parcel.
Once the request has been reviewed and approved, BROKNOT will provide the applicable return, replacement, exchange or refund instructions.
6. Missing Item
If an item from your confirmed order is missing from the delivered package, please contact BROKNOT within the 7-day window with your order details and available photographs or other reasonable evidence of the parcel and its contents.
BROKNOT will review the request against the available order, packing and delivery information and communicate the appropriate resolution after verification.
7. How to Request a Return or Exchange
To request a return or exchange, contact BROKNOT within the applicable 7-day window through:
Email: business.queries@thebroknot.com
WhatsApp: Chat on WhatsApp
Please provide your order number, the product concerned, the reason for the request and any photographs or other information reasonably required to review the request.
Please do not send a product back without following the return instructions provided by BROKNOT after your request has been reviewed.
8. Return Shipping and Pickup
For an approved eligible return or exchange, BROKNOT will bear the applicable return shipping cost.
Where reverse pickup is available for the customer’s location, BROKNOT may arrange collection through an available courier or logistics partner.
If reverse pickup is not available at the delivery location, BROKNOT will provide the applicable return instructions and an alternative return process. Customers should not independently ship a product before receiving return instructions from BROKNOT.
9. Inspection of Returned Products
Returned products may be inspected after they are received by BROKNOT. Approval of a standard return or exchange is subject to verification that the applicable eligibility conditions have been satisfied.
If a returned product does not meet the applicable eligibility conditions, BROKNOT will communicate the result of the review and the available next steps, subject to applicable consumer rights.
10. Refund Method
For an approved refund relating to an order paid online, the refund will ordinarily be initiated through the original payment method or the applicable payment processing channel used for the order, where supported.
After a refund is initiated by BROKNOT, the time required for the amount to appear in the customer’s account may also depend on the payment provider, bank or financial institution.
11. Refund Processing Timeline
For an approved product return, BROKNOT will process the refund within 5–7 working days after the returned product has been received, inspected and approved.
The above processing period refers to BROKNOT’s refund processing. Any additional time taken by a payment provider or bank to credit the amount may be outside BROKNOT’s direct control.
12. Non-Eligible Returns
A standard return or exchange may not be approved where the applicable return period has expired or where the product has been used, worn, washed, altered or damaged after delivery, or where original tags or packaging required for the return are missing, unless the request concerns a verified defect, incorrect product or another circumstance protected under applicable law.
13. Cancellations After Dispatch
Orders generally cannot be cancelled after they have been dispatched or shipped. After delivery, an eligible return or exchange may be requested in accordance with this policy.
For cancellation rules applicable before dispatch, please refer to our Cancellation Policy.
14. Contact BROKNOT
For return, exchange or refund assistance, contact:
BROKNOT — Fourify Lifestyle LLP
E-MAIL: business.queries@thebroknot.com
WHATSAPP: Chat on WhatsApp
15. Grievance Redressal
Grievance Officer: Aman Bhalerao
Email: aman.bhalerao@thebroknot.com