Last updated: 9 August 2026
This Cancellation Policy applies to orders placed with BROKNOT through thebroknot.com. BROKNOT is a formal shirt brand operated by Fourify Lifestyle LLP.
1. Cancellation Before Dispatch
You may request cancellation of an order before it has been dispatched or shipped.
A cancellation request is subject to the order not having entered the dispatch or shipping process at the time the request is received and processed by BROKNOT.
2. How to Request Cancellation
To request cancellation, contact BROKNOT as soon as possible through:
Email: business.queries@thebroknot.com
WHATSAPP: Chat on WhatsApp
Please provide your order number and the email address or contact details associated with the order so that the request can be identified and reviewed.
3. Cancellation After Dispatch
Once an order has been dispatched or shipped, cancellation is generally not available.
After delivery, an eligible return or exchange may be requested in accordance with the BROKNOT Refund and Returns Policy.
4. Refund for Approved Prepaid Cancellation
If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount paid for the cancelled order will be refunded.
The refund will ordinarily be initiated through the original payment method or the applicable payment processing channel used for the order, where supported.
BROKNOT will generally process an approved cancellation refund within 3–4 working days after the cancellation has been approved.
After BROKNOT initiates the refund, the time required for the amount to appear in the customer’s account may depend on the payment provider, bank or financial institution and may be outside BROKNOT’s direct control.
5. Cancellation by BROKNOT
In certain circumstances, BROKNOT may be unable to fulfil an order due to product or size unavailability, payment or order verification issues, incorrect or incomplete order information, delivery or serviceability limitations, suspected fraudulent activity, technical errors or other circumstances that reasonably prevent fulfilment.
If BROKNOT cancels a successfully paid order before fulfilment, the applicable amount paid for the cancelled order will be refunded through the original payment method or applicable payment processing channel, where supported.
BROKNOT will generally process such an approved refund within 3–4 working days. Any additional time required by the payment provider or bank to credit the amount may vary.
6. Cash on Delivery
Cash on Delivery (COD) is currently not offered as an active payment method on the BROKNOT website. If COD is introduced in the future, the applicable cancellation conditions may be updated accordingly.
7. Returns After Delivery
Cancellation and return are separate processes. Once an order has been delivered, it cannot be treated as a pre-dispatch cancellation.
Eligible products may instead qualify for return or exchange within the applicable 7-day window under the BROKNOT Refund and Returns Policy.
8. Contact BROKNOT
For cancellation or refund assistance, contact:
BROKNOT — Fourify Lifestyle LLP
E-MAIL: business.queries@thebroknot.com
WHATSAPP: Chat on WhatsApp
9. Grievance Redressal
Grievance Officer: Aman Bhalerao
Email: aman.bhalerao@thebroknot.com